Customer feedback is a valuable toolthat helps businesses understand how well they are meeting the needs of theirpatrons. Lowe’s, a leading home improvement retailer in the United States, hasdeveloped a customer satisfaction survey to gather input from its customers.This survey, available at www.lowes.com/survey, offers customers theopportunity to provide their opinions and experiences regarding their shoppingexperience. In exchange for this feedback, customers are entered into asweepstake with a chance to win gift cards.

Participating in this survey is agreat way for customers to have a direct voice in improving the company’sservice, but it's essential to understand the rules that govern the survey.These rules outline eligibility, the method of participation, entry deadlines,prize details, and more. This article will explore the key rules and guidelinesfor the Lowe’s customer satisfaction survey, ensuring that customers areinformed before they participate.

1.Eligibility Requirements

a.Age Requirement

To participate in the Lowe’scustomer satisfaction survey, a customer must be at least 18 years of age. Thisrule ensures that participants are adults and capable of legally engaging inpromotional activities, such as sweepstakes, in compliance with federal andstate laws.

b.Residency Requirement

Only legal residents of the UnitedStates, the District of Columbia, and Canada (excluding Quebec) are eligible toparticipate. This geographic limitation is typical for such surveys due tolegal variations in promotional regulations across different regions.

c.Exclusions

Lowe’s customer satisfaction surveyexcludes certain individuals from participation, including:

  • Employees of Lowe’s and their immediate family members or household members.
  • Agents, affiliates, subsidiaries, and representatives involved in organizing or administering the survey or sweepstakes.

The exclusion of these groups helpsensure that the feedback is unbiased and comes from genuine customers who haveshopped at Lowe’s stores.

2.Method of Participation

a.Survey Entry

To participate, a customer mustfirst make a purchase at a Lowe’s store. Upon completing their purchase, theywill receive a receipt that includes an invitation to participate in the surveyat www.lowes.com/survey.The receipt contains a unique code or transaction number, which is required toaccess the survey.

Once on the survey page, customersare asked a series of questions related to their shopping experience. Thesequestions typically cover areas like customer service, product availability,store cleanliness, and overall satisfaction. Customers must answer allquestions honestly and thoroughly to complete the survey.

b.Mail-In Entry

Customers who do not want to make apurchase or complete the survey online still have an opportunity to enter thesweepstake. They can participate via mail-in entry by writing their name,address, phone number, and date of birth on a postcard and mailing it to thedesignated address specified in the official rules. This alternative methodallows non-purchasers to enter the sweepstakes, ensuring that no purchase isrequired to win.

3.Survey Entry Limitations

a.One Entry Per Receipt

Each receipt containing a uniquesurvey invitation can only be used once. This rule prevents customers fromusing the same receipt to enter the survey multiple times. Once the survey iscompleted, the entry is final, and the receipt code is no longer valid foradditional entries.

b.Entry Period

Each entry, whether made via onlinesurvey or mail-in, must be submitted during the designated entry period for thecorresponding sweepstakes draw. The sweepstakes is typically divided intomonthly or quarterly periods, and entries submitted outside of these windowswill not be considered for that period’s prize drawing.

4.Prizes

a.Prize Details

The Lowe’s customer satisfactionsurvey sweepstakes offer participants a chance to win Lowe’s gift cards. Theprize structure varies, but the most common rewards include:

  • One grand prize of a $500 Lowe’s gift card.
  • A number of first-place prizes, usually around $100 gift cards.

It’s important to note that theprizes are non-transferable and cannot be exchanged for cash or otheralternatives. Winners are responsible for any taxes or additional costsassociated with accepting the prize.

b.Odds of Winning

The odds of winning a prize arebased on the number of eligible entries received during the sweepstake period.Because the survey is widely available, the number of participants can be quitehigh, meaning the odds of winning are relatively slim. However, because theentry process is simple and the prizes are desirable, many customers stillchoose to participate.

c.Winner Selection

Winners are selected in a random drawfrom all eligible entries at the end of each sweepstake period. The draw isconducted by an independent party to ensure fairness and transparency. Winnersare notified via the contact information they provided during the survey ormail-in entry.

If a selected winner does notrespond within the designated time frame or cannot be contacted for any reason,an alternate winner may be selected from the remaining eligible entries. It'sessential for participants to provide accurate contact information to avoid disqualification.

5.Survey Deadlines and Timing

a.Receipt Expiry

Each Lowe’s receipt includes aunique code that is valid for a limited time, typically 10 days from the dateof purchase. If a customer does not complete the survey within this period, thecode will expire, and the receipt will no longer be valid for entry.

b.Sweepstake Periods

As mentioned earlier, Lowe’s runsmultiple sweepstakes throughout the year, often on a monthly or quarterlybasis. Each period has its own specific deadlines, and entries must besubmitted before the cutoff date to be eligible for that period’s draw.Customers should refer to the official rules at to ensure they meet thedeadline.

6.Privacy and Data Usage

a.Personal Information

When participating in the Lowe’scustomer satisfaction survey, participants are required to provide certainpersonal information, including their name, phone number, and email address.This information is used to contact winners and is subject to Lowe’s privacypolicy.

b.Data Collection for Improvement

In addition to the contactinformation, Lowe’s collects survey responses to assess customer satisfactionand identify areas for improvement. The feedback provided by participants isvaluable for refining store operations, product offerings, and overall customerservice.

c.No Marketing Consent Required

Participation in the survey does notautomatically enroll participants in Lowe’s marketing communications. Customersare not required to agree to receive promotional emails or other marketingmaterials as a condition of entry. However, participants may opt-in to receivesuch communications if they wish to stay updated on Lowe’s offers andpromotions.

7.Disqualification

a.Inaccurate or Incomplete Information

Any participant who providesinaccurate or incomplete information during the survey or mail-in entry processmay be disqualified. This includes providing false contact details, submittingmultiple entries with the same receipt, or attempting to manipulate the surveyresults.

b.Violation of Rules

Participants who violate theofficial rules in any way, such as by attempting to tamper with the surveywebsite or sweepstakes drawing, will be disqualified from the sweepstakes.Lowe’s reserves the right to disqualify any participant whose conduct is deemeddisruptive or in violation of the rules.

8.Legal Considerations

a.Governing Law

The Lowe’s customer satisfactionsurvey and associated sweepstakes are governed by the laws of the United Statesand Canada (excluding Quebec). Participants agree to abide by these laws, aswell as the official rules of the sweepstakes.

b.Dispute Resolution

In the event of a dispute regardingthe survey or sweepstakes, Lowe’s reserves the right to make the finaldecision. Any disputes arising from the sweepstakes are typically resolvedthrough arbitration rather than litigation, in accordance with the termsoutlined in the official rules.

9.How to Access the Survey

Customers who wish to participate inthe Lowe’s customer satisfaction survey can do so by visiting www.lowes.com/survey.The website provides step-by-step instructions on how to enter the survey usingthe code found on their receipt. For customers without internet access, themail-in entry method offers an alternative way to participate in thesweepstakes.

By following the rules outlinedabove, customers can successfully participate in Lowe’s customer satisfactionsurvey and potentially win a gift card in the process. Whether they providefeedback online or via mail, customers play a vital role in helping Lowe’scontinue to improve its products and services. Participants should alwaysreview the official for the mostup-to-date information on sweepstake periods, prizes, and eligibility.