Any more detailed information sharing with us what template function you are talking about please?
Waiting for your news.
Are you testing Gmail service with SMTP method in the software please?
I have informed the programmer to check and test it in our side too, please wait for the news.
So sorry for the inconvenience.
Thank you for your reply,
I have forwarded it to the programmer and informed them to check it for you ASAP, please wait for the update.
So sorry for the inconvenience.
Sorry for the late reply,
We have tested it multiple times in our side, at present, we do not meet such issue.
Programmer told me that this situation does not happen often. If you encounter this problem often, can you share one of your accounts for us to test? Thank you for your help in advance.
Btw you can add our Skype(live:whitehatbox) we can get into touch with each other soon.
Waiting for your news.